ORDERS CAN BE PLACED BY: - 24 hours/day online orders (using the Shopping Cart on this website), email orders or fax orders. - To order by phone, call 1-403-560-3341 BACK ORDERS AND ADJUSTMENTS: If a product runs out of stock, we will give you the option to either wait a short period until the item is available, or offer you to adjust your order. Regarding any back order or adjustment, we will contact you by email or telephone in order to confirm your request. It's easy to make a purchase at our web store. For your convenience, we accept: - Visa - Master Card - PayPal - Money Order - Personal Cheques, subject to approval. - Cheques Returned Unpaid are subject to a $25.00 processing fee. GST, PST – Note to our Canadian Customers! We are bound by law to apply the GST (Goods and Services Tax) and, when applicable, PST (Provincial Sales Tax), to sales made to our customers in Canada. 1. All items in stock are shipped same business day after processing. Therefore, any alterations or cancellations may not be accepted after your order submission. 2. We offer a 30-day money back guarantee policy, as well as 12 month warranty against factory defects. Shipping charges are not refundable for any shipment, including cancelled or refused orders. 3. Products should be inspected immediately upon receipt. Any damage, defects or missing parts must be reported to us within 5 business days of receipt. 4. Product images are for illustration only and descriptions of goods are for guidance only, and shall not constitute the contract sale by description. Errors and Omissions excepted. We will promptly correct any errors brought to our attention. 5. Prices subject to change without notice. Also, prices are subject to verifiable manufacturers' price increases and decreases. No price protection. - Shipping is free in Canada and continental USA. - Shipping charges will be added to orders in Hawaii, Alaska and outside of North America. - Shipping charges for these areas will be confirmed before the order is processed. - Orders are usually shipped via UPS or Canada Post. - Regular orders are shipped every weekday except public holidays. SHIPPING RESPONSIBILITY All merchandise will be carefully packed and thoroughly inspected before leaving our warehouse. Responsibility for its safe delivery is assumed by the carrier upon acceptance of the shipment. Claims for loss or damage sustained in transit must, therefore, be made upon the carrier, as follows: 1. Concealed Loss or Damage Concealed loss or damage means loss or damage which does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show external damage. When the damage is discovered upon unpacking, make a written request for inspection by the carrier's agent within fifteen days of the delivery date, then file a claim with the carrier since such damage is the carrier's responsibility. By following these instructions carefully, we guarantee our full support of your claims to protect you against loss from concealed damage. 2. Visible Loss or Damage Any external evidence of loss or damage must be noted on the freight bill or express receipt, and signed by the carrier's agent. Failure to adequately describe such external evidence of loss or damage may result in the carrier refusing to honor a damage claim. The form required to file such a claim will be supplied by the carrier. Orders are usually shipped via UPS or Canada Post. Once your order has been shipped, notification with the tracking number(s) will immediately be emailed to the mailbox that you provided during the ordering process. Use that tracking number(s) to track your order. Click on the appropriate shipping carrier below:                - It is extremely important that you get prior authorization to return any goods. When authorizing, we will advise you of the best method of shipping, to avoid excessive fees and charges which would be borne by you. - All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, all accessories and free gifts. Please do not tape or write anything on the item or the package. We reserve the right to refuse any such returns. - We offer a 30-day money back guarantee policy. Please note that shipping charges are not refundable, and a 15% handling charge will be applied on ALL returned merchandise and canceled orders. - Some products are not returnable unless an obvious factory defect is detected in the product. This provision applies to products like books, software, DVDs, compact disks, tapes (to assure quality), and skin care, hair removal and cosmetic products (for reasons of hygiene). FOLLOW THESE STEPS TO RETURN ITEMS TO US: 1. Fill out Return Application Form.   Use the electronic form below 2. Submit the Return Application Form to us to get a Return Authorization Number. Note: we do not accept returns unless pre-authorized. To inquire about a specific return transaction already submitted to us please Contact Us here 3. IMPORTANT:  Please contact us first before trying to return any product. Packages returned without Return Authorization Number will be refused. Please do not ship packages by any means other than we indicate when we authorize a return. This is to avoid incurring excessive fees and charges which would be borne by you. In particular, do not ship packages by Fedex Ground, or a $35.00 fee will be charged. 4. Returns and Exchanges must be assigned a Return Authorization Number within 30 days after delivery to you. 5. We will advise you of the method to return the item to us pre-paid. Use NO other carriers than instructed. Use of the wrong carrier or wrong address could result in loss. Be sure to return your item via an insured method and keep a copy of the tracking number until your refund has been processed. Return via recommended carrier, with insurance to the warehouse at Better Health Centre         9253 Shaughnessy Street Vancouver, BC  V6P 6R4   Canada 6. Shipping charges will be deducted from original price on all free shipping items returned.   - It is extremely important that you get prior authorization to return any goods. When authorizing, we will advise you of the best method of shipping, to avoid excessive fees and charges which would be borne by you. - Factory defects (or apparent damage in shipping) must be reported to us immediately upon receipt. We cannot accept claims of damage where a reasonable explanation is that it may have occurred after receipt. - All merchandise returned for repair must be in original factory condition, including all packaging materials, inserts and manuals. Warranty does not cover products damaged during shipping. We reserve the right to refuse to repair any such returns. BEFORE RETURNING ANY PRODUCT TO US FOR REPAIR: 1. Fill out the Repair Application Form for a Repair Authorization.  2. Email us to get a Repair Authorization Number. - We may provide some trouble-shooting steps to help determine if the product is in need of repair, or if the problem could be solved through correct operating methods, etc.  WITH A REPAIR AUTHORIZED, RETURN THE PRODUCT AS FOLLOWS:  - Ensure that the product is packed properly to prevent damage during shipping. Note: Ship only by carriers we advise you to use, and in particular do not use Fedex Ground. Within warranty period -- we will make repairs free of charge except when product has been improperly used or handled (including improper packaging during transport), abused (intentionally or unintentionally) modified or tampered with. The warranty is invalidated for damage by fire, flood, explosion, electrical power failure, or an act of God. For parts defective due to manufacturer's fault, we cover the cost during the warranty period. Parts damaged by misuse, or after the warranty period has ended, may be replaced at customer's expense. Note that consumable parts and accessories are not covered by warranty. If a product needs repair within the warranty period, and can be repaired, we will repair it. If it cannot be repaired, we may replace it with a new product. The decision to replace rather than repair, during the warranty period, is at our discretion. Return / Repair Application Form   Order No.  Date of Purchase Product Name Your Name Address City State/Province Country ZIP/Postal Code Phone Fax Email Return for:  Exchange         Refund         Repair Reason for Return:  Don't like it     Ordered wrong products  Doesn't work  Broken during shipping  Wrong model  Wrong product sent  Wrong size  Changed my mind  Wrong color   Other: