IT IS POSSIBLE TO PLACE AN
ORDER IN THE FOLLOWING WAYS:
- 24 hours/day online orders (using the Shopping Cart on
this website), or email orders. -To order by email, send
details of your order by email to info@effortlesshealth.com
BACK ORDERS AND ADJUSTMENTS
If a product runs out of stock, we will give you the
option to either wait a short period until the item is available, or offer
you to adjust your order. Regarding any back order or adjustment, we will
contact you by email or telephone in order to confirm your
request.
It's easy to make a purchase at
our web store. For your convenience, we accept:
•
Visa ( USD & CAD)
•
Master Card ( USD & CAD)
•
Money Orders
•
PayPal
Shipping to Canadian
Destinations is Subject to Tax
We are bound by law to apply the GST (Goods and Services
Tax) and, when applicable, HST (Harmonized Sales Tax), to shipments to all
Canadian destinations.
1.
All
items in stock are shipped same business day after processing.
Therefore, any alterations or cancellations may not be accepted
after your order submission.
2.
We offer a 30-day
money back guarantee policy, as well as 12 month warranty against
factory defects.
3.
Products should
be inspected immediately upon receipt. Any damage, defects or
missing parts must be reported to us within 5 business days of
receipt.
4.
Product images
are for illustration only and descriptions of goods are for guidance
only, and shall not constitute the contract sale by
description. Errors and Omissions excepted. We will promptly
correct any errors brought to our attention.
5.
Prices subject to
change without notice. Also, prices are subject to verifiable
manufacturers' price increases and decreases. No price
protection.
SHIPPING AND HANDLING POLICY
1.
Regular orders are shipped every weekday except public
holidays.
2.
Orders are
usually shipped via regular postal mail the least expensive
way. Other
alternatives such as UPS are also available for extra charge upon
customer's request.
3.
Shipping is free in Canada and continental USA. For other
destinations, contact us for exact shipping charges prior to
confirmation of order. $10 CAD
handling fee will be applied for orders less than $40
CAD. Handling fee
is not refundable. For
inquiries about shipping charges to a specific location,
please call us at 1-877-560-3341.
4.
It is always the
customer's responsibility to send any exchanges/returns back to us
freight prepaid. Shipping charges will
be deducted from original price on all free shipping items
returned.
Shipping Responsibility All merchandise will be carefully packed and thoroughly
inspected before leaving our premises. Responsibility for its safe
delivery is assumed by the carrier upon acceptance of the shipment. Claims
for loss or damage sustained in transit must, therefore, be made upon the
carrier, as follows.
Concealed Loss or Damage Concealed loss or damage
means loss or damage which does not become apparent until the merchandise
has been unpacked. The contents may be damaged in transit due to rough
handling even though the carton may not show external damage. When the
damage is discovered upon unpacking, make a written request for inspection
by the carrier's agent within fifteen days of the delivery date, then file
a claim with the carrier since such damage is the carrier's
responsibility. By following these instructions carefully, we guarantee
our full support of your claims to protect you against loss from concealed
damage.
Visible Loss or Damage Any external evidence of
loss or damage must be noted on the freight bill or express receipt, and
signed by the carrier's agent. Failure to adequately describe such
external evidence of loss or damage may result in the carrier refusing to
honor a damage claim. The form required to file such a claim will be
supplied by the carrier.
SHIPPING RATES AND
INFORMATION
Usually orders are shipped by Postal
Expedited Parcel. Other
means of delivery include UPS and FedEx.
TRACKING NUMBER
Once your order has been shipped,
an invoice with the tracking number is immediately emailed to the mailbox
that you provided during the ordering process. Use that tracking number
to track your order on the appropriate link
below:
It is extremely important that you get prior
authorization to return any goods. When authorizing, we will advise you of
the best method of shipping, to avoid excessive fees and charges which
would be borne by you.
•
All exchanged/returned merchandise must be in original
factory condition, including all packaging materials, inserts and manuals,
all accessories and free gifts. Please do not tape or write anything on
the item or the package. We reserve the right to refuse any such
returns.
•
We offer a 30-day money back guarantee policy.
Please note that shipping charges are not refundable, and a 15% handling
charge will be applied on ALL returned merchandise and canceled
orders.
•
Some products are not returnable unless an obvious
factory defect is detected in the product. This provision applies to
products like books, software, DVDs, compact disks, tapes (to assure
quality), and skin care, hair removal and cosmetic products (for reasons
of hygiene).
FOLLOW THESE STEPS TO RETURN ITEMS TO US:
1.
Fill out Return Application
Form.
Use the electronic form below.
2.
Submit the Return Application
Formto us to
get a Return Authorization Number. Note: we do not accept returns
unless pre-authorized. To inquire about a specific return
transaction already submitted to us please
3.
IMPORTANT:pleasecontact us
firstbefore
trying to return any product. Packages returned without Return
Authorization Number will be refused. Pleasedo not
shippackages
by any means other than we indicate when we authorize a return. This
is to avoid incurring excessive fees and charges which would be
borne by you. In particular,do not ship packages by FedexGround, or a $35.00 U.S.
fee will be charged.
4.
Returns and Exchanges must be assigned a Return
Authorization Number within 30 days after delivery to you. Please
note that, on an exchange item, the 30-day period is from delivery
of the initial purchase, and not from delivery of the exchange
item.
5.
We will advise youof the method to return the
item to us pre-paid. Use NO other carriers than instructed. Use of
the wrong carrier or wrong address could result in loss. Be sure
to return your item via an insured method and keep a copy of the
tracking number until your refund has been processed.
7.
Shipping charges will be deducted from original
price on all free shipping items
returned.
REPAIRS POLICY
•It
is extremely important that you get prior authorization to return any
goods. When authorizing, we will advise you of the best method of
shipping, to avoid excessive fees and charges which would be borne by
you.
•Factory defects (or apparent
damage in shipping) must be reported to us immediately upon receipt. We
cannot accept claims of damage where a reasonable explanation is that it
may have occurred after receipt.
•All
merchandise returned for repair must be in original factory condition,
including all packaging materials, inserts and manuals. Warranty does not
cover products damaged during shipping. We reserve the right to refuse to
repair any such returns.
•Before returning any
product to us for repair:
- Fill out the Repair Application Formfor a Repair Authorization.
- Email us to get a Repair Authorization Number.
- We may provide some trouble-shooting steps to help
determine if the product is in need of repair, or if the problem could be
solved through correct operating methods, etc.
- With a repair authorized, return the product as
outlined in theReturns Policy above.
FOLLOW THESE STEPS TO RETURN ITEMS TO
US:
1.
Fill out the Repair Application
Form (below).
Submit the Repair Application Form to us to get
a Repair Authorization Number.
2.
Once you have a Repair Authorization,follow the Returns
Policy(above) from steps 3-6,
ensuring that the product is packed properly to prevent damage
during shipping. Note item 3 in Returns Policy (ship only by
carriers we advise you to use, and in particular do not use Fedex
Ground).
Within warranty period-- we will make repairs
free of charge except when product has been improperly used or handled
(including improper packaging during transport), abused (intentionally or
unintentionally) modified or tampered with. The warranty is invalidated
for damage by fire, flood, explosion, electrical power failure, or an act
of God.
For parts defective due to manufacturer's fault, we cover
the cost during the warranty period. Parts damaged by misuse, or after the
warranty period has ended, may be replaced at customer's expense. Note
that consumable parts and accessories are not covered by
warranty.
If a product needs repair within the warranty period, and
can be repaired, we will repair it. If it cannot be repaired, we may
replace it with a new product. The decision to replace rather than repair,
during the warranty period, is at our discretion.
