Where can I find information on ordering, your company policies etc.? Information on placing orders and on all our policies, is available at the Terms page. That page can be reached from the menu on our top banner, appearing on every one of our pages. There you can also find information About Us, our Privacy Policy, and how to Contact Us. Information about partnering with us is at our Affiliate Program page. To quickly see the current contents of your shopping cart view My Shopping Cart. How can I return a product from EffortlessHealth.com? You must get a return authorization number from us. Go to the Terms page for complete instructions to proceed to ship the product back to us.  Important:  Do not try to ship an item to us without prior authorization. Who should pay the shipping charge for returned product ? We offer a 30-day money back guarantee policy, as well as a 12 month warranty against factory defects. Please note that shipping charges are not refundable, and a 15% handling charge will be applied on ALL returned merchandise and canceled orders. If you wish to return a product you must call or e-mail us for a Return Authorization Number first. Please be certain that returned merchandise is in its original condition as well as in its original carton. Shipping charges will be deducted from original price on all free shipping items returned. Some products like books, software, compact disks and tapes are not returnable unless an obvious factory defect is detected in the product. For more details, go to the Terms page. How much does shipping cost ? Orders are usually shipped via UPS or Canada Post.  Shipping is free in Canada and continental USA. Shipping charges will be added to orders in Hawaii, Alaska and outside of North America. Shipping charges for these areas will be confirmed before the order is processed. For more details, go to the Terms page. What are different ways I can pay for my order? - Visa - Master Card - PayPal - Money Order - Personal Cheques, subject to approval. - Cheques Returned Unpaid are subject to a $25.00 processing fee. How long after placing my order with EffortlessHealth.com will the merchandise ship? For regular orders, all items in stock will be shipped the following business weekday after processing. If a product runs out of stock, we will give you the option to either wait a short period until the item is available, or offer you to adjust your order. Regarding any back order or adjustment, we will contact you by email or telephone in order to confirm your request. Our intention is to provide the best service to you before and after the sale. If you need to contact us you may call us at 1-403-560-3341. After I place an order, when will my credit card be charged?   When the order is processed. How do I obtain a tracking number for my order? Once your order has been shipped, notification with the tracking number(s) will immediately be emailed to the mailbox that you provided during the ordering process. Does EffortlessHealth.com offer international shipping?   We accept orders for delivery worldwide.  If you want to place an order outside North America, please see details of international orders policy on the Terms page. Can you re-route my package? We do not re-route any packages once the package is in transit, but accept adjustments about address information before shipment. If you have an adjustment, please contact us by email or telephone as soon as possible. Will my credit card information be secure? Yes. Purchasing with your credit card at EffortlessHealth.com is safe because we use technology powered by Fortune3™ that encrypts your information while you shop on our site. Your credit card information remains secure and unreadable as it travels to our server.  How you can tell:  When you shop using our On-line Shopping Cart feature, as soon as you click on "Checkout", you are transferred to our secure URL for your shopping transaction. Notice that the URL begins with "https" (which stands for Hypertext Transfer Protocol over Secure Socket Layer"). Will my personal information be secure? Yes. Please see our Privacy Policy page. Is there a charge for canceled orders? If an order has not yet been shipped, there is no charge for cancelation. Once an order has been shipped, our Returns Policy on the Terms page applies. If I return a product how long will I wait for a refund?   Usually allow 7 to 14 working days for a refund to appear on the statement. How can I make my comments / satisfaction / concerns known to EffortlessHealth.com?  We want to hear about your experience in dealing with us. Please use the Contact Us and let us know!